|
 - Support Management
System |
|
 Raises IT
services to a new level by combining Support Management and
Knowledge base |
|
Management into a single user friendly package.
|
|
Increases manageability and lightens your valuable support. |
| Ensures
customer satisfaction through high
manageability |
|
|
Support and Service Automation
|
| Generalize
support flow and procedures to enhance the IT services |
|
|
Bi-lingual(Arabic/English) |
| Easy and
comfortable to use |
|
|
Web application |
| Highly
scalable, easy to maintain & open standard |
|
| Alert notification |
| Prompt &
Quick service |
|
| Resource Management |
| Online resource
reservation & allocation |
|
|
Knowledge base |
| Effective
Problem management which increases productivity & Quality |
|
| Service Level
Agreements |
|
| Service catalog |
|
| Blocking request |
|
| Call updation |
|
| Charts, Dashboards &
Management reporting |
|
| Active Directory
Integration |
|
| Sharepoint Portal
Integration |
|
| Asset Management |
|
| Network Asset
Discoverer |
|
)
)
)
